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CONTACT US

We’re here to help.

Use the form below to get in touch with our team. Whether you have a question about your order, returns, or general enquiries - we’ll get back to you as soon as possible.

We aim to respond within 24–48 hours, Monday to Friday. Please note order queries cannot be answered through our social channels.

Before contacting us

For faster support, please include:

  • Your order number (if applicable)
  • The email address used at checkout
  • Your tracking number (if applicable)

This helps us locate your order quickly.

Returns & Exchanges

To start a return or exchange, please use our online returns portal:

[Start a Return]

Other Enquiries

Customer Support

support@studio-dos.com

CONTACT FORM

Frequently Asked Questions

Information about Studio DOS, our products, sizing, delivery and returns.

Are Studio DOS products genuine?

Yes. All products sold by Studio DOS are genuine branded products sourced through established wholesale, outlet and excess inventory channels. We only sell authentic products from recognised fashion brands.

Why are Studio DOS prices lower than other retailers?

Studio DOS specialises in sourcing end-of-season collections, excess inventory and selected outlet opportunities from leading fashion brands. This allows us to offer genuine designer products at prices below recommended retail.

Which brands does Studio DOS sell?

Our range changes regularly but often includes brands such as Ralph Lauren, BOSS, CP Company, Stone Island, Burberry, Clarks Originals and many more premium menswear labels.

Why do products sell out so quickly?

Many products are sourced as limited stock opportunities and may not be available for repeat purchase. Once a size or style sells out, it may not be restocked.

How do I find my size?

Sizing varies from brand to brand, so please use our Size Guide as a guide and check the product description for fit notes. Where possible we list both UK and EU sizes for footwear.

Do you offer free UK delivery?

Yes. Free UK mainland delivery is available on orders over £120. Delivery options and current charges are displayed at checkout.

How much is delivery and how long will it take?

GB mainland: £4.95 tracked delivery, 1-3 working days.
Northern Ireland: £7.95 tracked delivery, 3-5 working days.

Delivery is free on all orders over £120. Orders are shipped with DPD and you will receive tracking once your order is dispatched. Some partner brands ship directly with Royal Mail, in which case tracking is sent separately.

Do you deliver outside the UK?

Not at the moment. We currently deliver to UK addresses only.

My parcel hasn't arrived. What should I do?

Please contact us within 7 days of dispatch using the form above, including your order number and tracking number. We can then raise an investigation with the courier. A refund or replacement is issued once the courier confirms the parcel is lost in transit (for DPD this takes up to 6 working days).

What is your returns policy?

You have 30 days from delivery to return eligible items. Items must be unworn, unused and returned with all original packaging and tags. Final sale items, underwear, swimwear and gift cards cannot be returned.

Start your return through our returns portal using your order number and postcode. If you use our returns service, £3.95 is deducted from your refund. You can also return manually using the return form linked in your order confirmation. Full details are on our Delivery & Returns page.

Can I exchange an item for a different size?

We are unable to process exchanges. Please return the original item for a refund and place a new order for the size you need.

How long do refunds take?

Once your return has been received and inspected, your refund is issued to your original payment method. It usually appears within 5-10 business days, depending on your bank or payment provider. Original shipping costs are non-refundable unless the item was faulty or sent incorrectly.

What if my item is faulty or incorrect?

Please contact us within 48 hours of delivery. We will arrange a return label and either a replacement or a full refund, including return shipping costs where applicable.